PropertyDwell was born from more than a decade in Karachi and Islamabad, Pakistan. Through the years, we developed philosophies that are contrary to the status quo in the antiquated field of property management that is found throughout the local market.
Our managerial philosophies are based on the human side of our business, and the primary conclusion we have based our operations on is the following:
Private apartment buildings are not meant to be managed in an institutional environment. Endless corporate structure, overwhelming and stale institutional procedures, and layer upon layer of management are not only unnecessary, but are a hindrance to providing interactive, quality, responsive, and personalized property management services. Rather than turning a maintenance request into a nameless file that has to touch countless desks for approval and then sent back through the layers of corporate structure, we look at every request as an opportunity to provide responsive and caring service; skipping the steps that bog the process down and dehumanize the resident, who we consider to be family.
We value time, and believe that a paying prospect deserves to have his or her application turned around within minutes, rather than days of waiting in the dark. Every phone call, every conversation, every email, every opportunity to interact with our residents and every member of the dwell family, our prospects who we have pledged to assist in any way we can, even if that means pointing them in another direction or just listening to them in an effort to provide heartfelt and honest feedback, or any person who we interact with is a chance to forge a new relationship and make an impact in somebody’s life. We believe sincerely in the simple fact that our mission is to help people; whatever form that takes.
This is the core of what we do. We have stripped all of the interference from our product in an effort to create a business that is unique, effective, and relatable to our extended dwell family and every stranger who is a potential friend who walks through our doors. We strive to re-humanize property management services, and work on equal terms with our friends, family, neighbors, associates, and the community as a whole; all while doing so with as much anonymity as possible. We are a small and close-knit group at dwell who have chosen to leave the stagnant lifestyle of institutional management to do something worthwhile in our community. This is not hyperbole; Propertydwell is literally a dream come true; one that we do not take for granted, and each of us shows up to work excited for what the day has in store for us and our family.
These are in no particular order, and each one depends on the other in order to succeed.
We are casual, flexible, and put a premium on fun and good will, but don’t be fooled; we take our responsibilities very seriously as stewards of our community, advocates of our industry, and as a resource for anybody who we can assist in any way possible.
Walking away from the world of institutional property management has allowed us to interact in meaningful ways with our family of residents, our associates, our prospects, and other like-minded members of the Southside business community that would not be possible through a typical property management product.
Walking away from the world of institutional property management has allowed us to interact in meaningful ways with our family of residents, our associates, our prospects, and other like-minded members of the Southside business community that would not be possible through a typical property management product.
We care about our brand, and have placed a priority on creating housing options that reflect the quality that our brand implies by committing money to our current portfolio, one building at a time, and in doing so have initiated a process that will never end. Expect to see numerous communities transform themselves from basic Southside properties to unique and sophisticated housing arrangements over the next year as we continue to progress.
Thanks to each of you. Thanks to every member of this fantastic community for embracing our business model, thanks to our friends, family, and affiliates. Thanks to every person I have the opportunity to interact with every day. We are here at dwell to provide value to the community and to the lives of each person we come in contact with. Please stop by our office anytime for any reason, or no reason at all.
Join us on twitter for more disclosure: www.twitter.com/propertydwell
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